If you recently upgraded to a Pro Plan on AnswerThePublic but see your account status as free, several factors could be at play. This article will guide you through potential reasons for this discrepancy and provide steps to resolve the issue promptly.
Where to Check Your Subscription (PRO) Details
Before troubleshooting, let's briefly explain where you can access your Pro details on AnswerThePublic. Your account details, including subscription status, can be found in the "Account" section. Log in to your AnswerThePublic account and navigate to the Account tab to view your subscription status, payment information, and other relevant details.
Possible Reasons and Solutions
1. Ensure Correct Email and Login: Before further troubleshooting, log in using the email account associated with your Pro subscription.
2. Update Search Results: Try updating your search terms or refreshing search results to ensure an accurate representation of account status.
3. Payment Processing Issues: Occasionally, the account may appear as free due to payment processing difficulties. Double-check your card details for accuracy or contact your card issuer for assistance.
4. Account division:
The system detects if there is a pre-existing free account associated with the email. When that email address activates a paid plan, it creates this division, with Account A as the existing free account and Account B as the newly created paid account.
This division may confuse, as the system may default to displaying Account A (the free account) instead of Account B (the paid account). Therefore, you must ensure you're accessing the correct account to avoid discrepancies in your subscription status.
Please access this article for more information.
Troubleshooting Steps
If the issue persists, follow these steps:
- Log out from AnswerThePublic.
- Clear your browser's history and cache.
- Log back in and attempt to reproduce the issue.
- Consider trying another browser to rule out browser-related issues.
Resolving discrepancies between your Pro Plan subscription and account status is crucial for uninterrupted access to AnswerThePublic's features. By following the outlined steps and contacting support if needed, you can quickly fix any issues and fully utilize your Pro subscription benefits.
Any questions? Contact us at support@answerthepublic.com.