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Why Does My Account Still Show as Free After Upgrading to Pro?

Mike Kamo
Updated

If an account continues to display as free after upgrading to a Pro Plan on AnswerThePublic, several factors could be responsible. This article highlights common reasons for this issue and provides solutions to resolve it efficiently.

Checking Subscription Details

To verify subscription status:

  1. Log in to the AnswerThePublic account.
  2. Navigate to the Account > Account Settings section.
  3. Review the current plan, payment information, and other relevant details.

 

If the Pro Plan is not reflected here, continue troubleshooting.

 

Common Reasons for Discrepancies

1. Incorrect Email or Login Details

Users should ensure they are using the email associated with the Pro subscription. Logging in with an alternate email may result in accessing a free account instead of the Pro account.

2. Outdated Search Results

Sometimes, refreshing search terms or results can update the account status display.

3. Payment Processing Issues

Verify the payment details used during the upgrade. Errors in card details or delays in payment processing could cause subscription activation delays. Users can contact their card issuer if necessary or update their payment method if needed.

4. Account Division

If a free account existed under the email before upgrading, a new paid account (Account B) might have been created alongside the original free account (Account A). This can lead to confusion if the system defaults to displaying the free account.

Users should make sure to log in to the correct account associated with the Pro subscription. For detailed guidance, refer to Managing the AnswerThePublic Account.

 

Troubleshooting Steps

  1. Log out of AnswerThePublic.
  2. Clear browser cache and cookies.
  3. Log back in using the correct email and verify account status.
  4. Try accessing the platform using a different browser to eliminate browser-related issues.

 

Need Assistance?

If the issue persists, contact the support team at support@answerthepublic.com for personalized help.

By following these steps, users can quickly resolve subscription discrepancies and enjoy the full benefits of their Pro Plan.

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