There can be several reasons why this issue may be happening.
Firstly, can you please make sure you are logged in to the correct email account you subscribed to?
Also in some cases, it may happen that you are doing the same searches as you did when the account was free.
We kindly ask you to try different terms to make sure that it is not a bug.
You can also go to searches and update the results too.
In some cases, seeing the account as free can indicate that we encountered difficulty processing payment for your AnswerThePublic Pro subscription. Please verify that your card details are accurately entered or reach out to your card issuer for additional details.
Although your card was successfully accepted by the tool, your account status remains free.
Please, try the following:
- Sign-out (Log out) from AnswerThePublic;
- Clear your browser history cache;
- Sign-back in;
- Try to reproduce the reported issue.
It's also worth testing with another browser.
If you are still unable to log in, please contact back support at email@example.com sending us a screenshot from the Account section, displaying the incorrect free account.